Technical Support

We are looking for a Technical Support to join our Customer Service team in Albertslund. In this role, you will play a key part in helping our customers get the most out of our personal security system, with a focus on our ZONITH app for Android and iOS.   What You’ll Do/Key Responsibilities:

• Customer Communication & Setup: Work closely with customers to understand their needs and set up their ZONITH solutions.
• Solution Configuration: Implement and configure systems, both in the cloud and on-premises servers, ensuring seamless installation and integration.
• Training & Support: Conduct training sessions (via Teams or onsite) to ensure users are well-equipped to use the system. Provide ongoing support and troubleshooting via phone and email.
• Optimization & Maintenance: Ensure the continuous smooth operation of solutions, including setting up monitoring, backup/restore routines, and handling security protocols.
• Collaboration: Collaborate with the international Customer Service team (Denmark and Finland) to ensure customer satisfaction and optimal solution performance.
• Documentation: Document setups and configurations to facilitate easy maintenance and support.

What We’re Looking For:

• Education and/or Work Experience: A background in IT, such as an IT Supporter, Computer Technician, Data Technician, or similar. The role is suitable for candidates at the beginning of their career.
• Skills: Strong communication skills, full working proficiency in both written and verbal (Danish and English). Other languages are considered as an advantage. Ability to work closely with customers to deliver tailored solutions.
• Team Player: You thrive in a collaborative environment and understand the importance of teamwork to achieve high-quality outcomes.
• Attention to Detail: As we work with critical personal safety solutions, your attention to detail and commitment to quality will ensure customer satisfaction and safety.
• Starting time: We would prefer starting time to be in August.  

Why ZONITH and Sensire Group?

• International Environment: Work alongside colleagues from Denmark, Finland, and Poland, with a global outlook in a fast-growing company.
• Career Growth: As part of the Sensire Group, we offer opportunities for career advancement and professional development.
• Working Hours: Full-time job.
• Flexibility and Work-Life Balance: Hybrid work is possible; however, during the initial orientation period, on-site presence at the office is required. Please note that this is not a fully remote position.

The recruitment timetable:

1. Accepting applications – weeks 19, 20 & 21, last date to apply 25.5.2025.
2. Review of applications and preliminary phone interviews with HR – week 22
3. Main interviews (HR & Head of Operations) – week 23 and 24
4. Choosing the employee – week 24 or 25

If you need more information about the job, you can contact Klaus Bom Werge (Head of Operations) via email kbw@zonith.com or phone +45 2532 7320.

If you are ready to make a difference and help protect employees with advanced technology, we’d love to hear from you! Please submit your application and resume in English through the application link. Please note that applications via email are not accepted. The interviews will be held primarily in English.

ZONITH is committed to diversity and inclusion in the workplace. We encourage applicants from all backgrounds to apply.

At ZONITH, we develop IoT-based personal safety solutions using smartphone apps, Bluetooth technology, and cloud services to protect employees in both indoor and outdoor environments. Our solutions are used by public institutions and large industrial companies across Denmark and Scandinavia.

In 2024, we became part of Sensire Group. Sensire Group is a leading provider of HSEQ (Health, Safety, Environment, and Quality) solutions in northwestern Europe. Zonith, being a part of Sensire Group, expands the Group offering to include advanced staff safety and lone-worker protection solutions. Headquartered in Joensuu, Finland, Sensire Group creates safer workplaces while simplifying regulatory compliance of our customers.